Spoke with Dana ahead of the renewal. She was candid that the team likes the platform, but adoption is too low to justify another year: Operations uses it, Finance barely logs in, and Sales dropped off after the first month.
The real blocker emerged when Dana explained that Priya, who owned the rollout, left in May. Dana inherited it without the bandwidth or authority to drive adoption. The CFO needs measurable value, not positive sentiment.
I will send a one-page value snapshot early Friday using current usage data, and we booked an ROI workshop for Monday at 2pm with Dana and Operations.


